Hong Kong-based cryptocurrency exchange Bitfinex notified users in a tweet Saturday, Feb 9th 2019, that it had temporarily gone offline for all users, as crypto markets saw major gains.
Initially, the company wrote that the platform was unavailable only “to some users” and apologised for the inconvenience, without specifying a cause for the outage.
However, about thirty minutes later, Bitfinex clarified that it had gone offline for all of its users, citing a “poor […] choice of wording” as the reason for the misinformation. The full statement reads
We apologise for our previous tweet. In the rush to make users aware of our issue promptly, we were poor in the choice of wording. We can confirm Bitfinex is offline to all users. Please be assured that funds are safe. We will communicate here with further updates.
After remaining inaccessible to users for a little over two hours, the exchange announced it is back up and running with full functionality.
We are pleased to confirm full functionality has resumed on the Bitfinex platform. We apologise unreservedly for the downtime, more details coming shortly. In the mean time our support time is here and ready to take any queries: https://t.co/YslE5GtSGT Thank you for your patience
— Bitfinex (@bitfinex) February 9, 2019
The issue that caused this downtime was attributed to connectivity. […] Your safety is our top priority and we can confirm that all funds were safe during this period.