On October 21, rumors around major US-based crypto exchange Kraken surfaced, as traders claimed that they could no longer see the US dollar deposit option on the platform.
Kraken is selectively disabling USD for customers. Multiple reports that USD is missing, while others say it’s still available. pic.twitter.com/riJRGdDdw3
— Bitfinex'ed 🔥🐧 Κασσάνδρα 🏺 (@Bitfinexed) October 21, 2018
Investors on the platform speculated banking issues to be the primary reason behind the supposed delisting of US dollars for selected users.
CEO: User Interface Improvement
As rumors began to circulate in various cryptocurrency communities, traders on Kraken requested the company to provide a public statement on the issue that several traders allegedly experienced in the past 48 hours.
Jesse Powell, the CEO of Kraken, released a statement on social media that the US dollar deposit and withdrawal option was taken away from users that are not based in the US. Only US dollar bank holders are available to utilize the USD deposit and withdrawal system of Kraken, as it is with every other major exchange in the global market.
“Just a UI improvement so people aren’t shown funding methods not available to them,” Powell said.
Changes in user interface and delisting of banking and payment options that are not available to a selected group of users would normally not trigger speculation on potential banking issues of a major exchange.
However, recent events surrounding Bitfinex, one of the biggest cryptocurrency exchanges in the global market, have led investors to ponder about the legitimacy, transparency, and solvency of many exchanges in the ecosystem.
In July and August, leading Europe-based digital asset trading platform Bitstamp and South Korea’s most widely used crypto exchange Bithumb struggled with their partner banks, securing new financial institutions to process fiat payments.
“USD deposits are currently unavailable and should be available again early next week. As part of an ongoing effort to optimize our internal processes, Bitstamp will switch to a different payment service provider for USD deposits and withdrawals. The switch will take place on August 4, 2018. Minor delays are possible while we implement the changes to our platform. Because of this switch, Bitstamp’s bank account details for USD deposits and withdrawals will change,” the Bitstamp team said.
Nonghyup, a major commercial bank in South Korea, which previously declined a new contract to Bithumb, decided to renegotiate and finalize the partnership in August, allowing the exchange to reopen deposits and withdrawals.
Banking struggles demonstrated by leading exchanges caused traders and investors to